You no longer need to telephone to request an appointment

From Monday 5 October, we will be introducing ‘Total Triage’ for all appointment requests. This means that if you need an urgent or routine appointment, you will first be asked to complete a short online form. This is then reviewed by our clinical team, who will make sure you are directed to the right person and receive the most appropriate care.

We recognise that not everyone has access to a computer, smartphone or the internet, and some people may simply prefer to have help completing the form. If you need assistance, our reception team will be very happy to help you complete the form. Nobody will be disadvantaged because they cannot access the online system.

Patient Services Guide

At Parkwood Surgery, we are committed to helping you make the most out of the healthcare services available to you. The Friends of Parkwood Surgery have developed a comprehensive guide outlining the range of services we offer. This includes information on how to book appointments, request prescriptions, the different types of clinicians you may see, and step-by-step guidance on using digital tools, such as the NHS App – along with other useful resources.

FPS Guide to Parkwood Surgery 2025

A Note to our Patients

If a patient requires an appointment, and English is not their first language, please ensure they are accompanied by a family member, friend or carer who is able to assist with translation. The practice also has access to professional translation services, which are available during appointments only.

If you need information in a different format, please contact the surgery and we will be happy to help.

Patient Resources