Friends of Parkwood Surgery

Friends of Parkwood Surgery

FPS Logo

Who are Friends of Parkwood Surgery?

The Friends of Parkwood Surgery, or FPS, is a Patient Participation Group: we are patients of Parkwood Drive Surgery who volunteer our time to share your views with the Practice, with the aim of improving the services provided to you.

The FPS Committee works with the Practice, providing the patient perspective and working together on initiatives to improve all areas of care delivered by the Partners and staff at the surgery for the benefit of all its patients.

FPS is part of a national association of Patient Participation Groups, supported by Government, encouraging your participation in your healthcare at grass roots level by engaging with the FPS to provide views, feedback and suggestions for improvements and changes to the Practice and the healthcare provided.

Statement From The Chair April 2018


What We Do

We represent the patient perspective, representing you in discussions with the Practice about how services might be improved.

The purpose of FPS is:-
• To give patients and Practice staff the opportunity to discuss topics of mutual interest with regards to healthcare and act as a link between the patients and the doctors
• To encourage health education within the Practice, for example through talks about health issues or organised activities
• To raise funds for equipment of benefit to patients and Practice that cannot be provided centrally
• To represent patients of the Practice when called upon to influence the local provision of Health and Social Care.

Please note that the FPS are not able to assist with complaints. The practice has a separate, defined complaints procedure if required.

The FPS Committee has defined Terms of Reference which you can read here:

FPS Terms of Reference


Become a Member of FPS

The Friends of Parkwood Surgery aims to represent all its patients: please support us by joining FPS and supporting our events and initiatives.

This is your Patient Participation Group. There are over 17,000 patients in this Practice but for FPS to make a difference we need input from you in the form of ideas, feedback and volunteers even if it’s just to help with tea and coffee. Together we can make a significant and positive difference to the benefit of the Practice and all its members.

• Join FPS – complete our short membership form at Reception, then renew annually every September/October
• Contact FPS with your feedback, good or bad, and your suggestions for improvements
• Volunteer your time to assist with organising a specific event or fund raising activity
• Join our FPS Committee: we meet on a monthly basis and it’s amazing what can be achieved with just a few hours work!

Here’s our FPS Leaflet with more information about what we do, how we make a difference and how you can get involved:FPS Factsheet


Health Talks

We try to arrange a number of health talks each year, with the aim of making information more widely available, helping you to make more informed choice and giving you the opportunity to ask questions of the experts.

Usually on specific Tuesdays at 7.30pm they are well attended but we’re happy to review dates and times if there is the demand to support a different schedule – please let us know.

2018 Health Talks

Wednesday 26th September – Behavioural Concerns in Children

Tue 16 October 10am – New Parents’ Questions Answered

Look out for our posters/ tweets providing more details about each subject.

We are also considering a day time talk for new parents to provide guidance and reassurance on bringing up a baby. If you are interested in attending a talk on this subject please get in touch so we can select an appropriate venue.

If you would like to suggest a topic for a future health talk, please get in touch, see below.

Previous Health Talks

FPS Health Talk on ‘Coping with Stress & Anxiety’ – 09 May 2018

This talk attracted an amazing turnout of 160 people who came along to listen to Jo Bawa, from the Hertfordshire Wellbeing Service and Dr Trevor Fernandes speak about stress, anxiety and depression and hopefully went home with some useful suggestions to help manage these conditions.

Jo focused on what the Hertfordshire Wellbeing Service offers: Improving Access to Psychological Therapies (IAPT) – a service patients can access themselves by referring through the website: www.talkwellbeing.co.uk

She discussed some of the main symptoms of depression and anxiety and suggested some tools for managing low mood and stress, including positive thinking tips to tackle negative thoughts.

Dr Fernandes shared some interesting facts about mental health and the way in which it has grown as an issue during his time as a GP – something which was clear from the Surgery’s record turnout!
He stressed the need to be open to the many ways in which the Wellbeing Team deliver their services, which range from online courses to telephone conversations and group sessions.

Dr Fernandes also shared some links to CBT (Cognitive Behavioural Therapy) courses which patients have found to help, including MoodGym and Living Life to the Full

Future Health Talks include: ‘Independent Living’ on Wednesday 11 July and ‘Behavioural Concerns in Children’ on Wednesday 26 September.

We will be reviewing how we publicise these events and assess the likely attendance, so that we are able to select a venue of an appropriate size.

Healthy eating , you are what you eat

This was held on 12 Sep 2017 and was well attended and generated many questions. The talk focused on how to read food labels and was presented by our Nutrition expert Dell Stanford from the British Heart Foundation.

Living with the Menopause
This talk, requested by a patient, was held on 27 June 2017.

Dr Antscherl presented an excellent talk on the menopause. Again this was well received and you can have a look at the presentation by clicking on Living with the Menopause

Cardiovascular Disease and Healthy Living
This talk on 25 April 2017 was very well attended by over 40 patients.
Dr Stier explained the different types of cardiovascular disease; Dr Brazier encouraged us to include simple but effective exercise in our daily lives, and a British Heart Foundation representative Dell Stanford explained how to make healthy food choices to reduce the risk of heart conditions.
The feedback from this talk was so positive that the FPS Committee is hoping to invite Dell Stanford back to run another session on healthy eating. We hope to provide more details soon.
If you missed this talk but wanted to attend please contact FPS – we may be able to schedule the same talk on a different date. We also have hand-outs available in Parkwood Surgery Reception providing options to help you eat more healthily, increase your fitness and meet like-minded people – and have fun!

FPS Health Talk on Independent Living Wed 11 July 2018
This talk was held at the Methodist Church on Northridge Way, allowing us to accommodate a larger audience.
Our speakers were Bhavika Bhurtun from Nash Home Care and Mel Clarke from Age UK Dacorum.
Bhavika provided an overview of the assessment used to determine whether you might be eligible for financial help with home care costs, and presented a number of questions to ask that will help you choose an appropriate supplier for the type of home care you require.
The slides that Bhavika used are attached here for you to view.
FPD Presentation July 2018
Charging for community based care


Fund Raising

Over the years we have raised funds towards various items, including –
• Over £2000 towards the cost of the electronic doors at Parkwood Surgery which were officially inaugurated by Mike Penning MP in June 2010. They enable much easier access for those in wheelchairs or pushing prams, and for those of us who are not as agile or strong as we once were!
• Over £2000 to replacing the bench seating in the Parkwood Drive Surgery
• Most recently the Friends raised £358 at the Christmas Raffle and £550 at the 2017 Easter raffle which has been added to the £1,000 donation from Councillor Terry Douris from his local community projects budget and funds from the Practice to purchase two defibrillators, for the Gadebridge and Boxmoor surgeries.

Fund raising is achieved in two ways:-
• Donations from members when joining or renewing membership of FPS. membership is free but we suggest a small donation of £2 per household per year.
• Specific events such as our Easter Raffle

Please support FPS – your donations enable us to fund FPS initiatives such as our health talks and to purchase items that will either improve your experience at the surgery or enable the use of much needed equipment at the Practice that may well benefit YOU, and which the Practice is otherwise unable to provide.


FPS Health Walks

FPS doesn’t just raise money to help buy important equipment: we also look for ways to help you stay healthy, active and independent. To this end, we have established a “First Steps” health walk designed for those who perhaps don’t walk, can’t walk very far, or are recovering from an illness or surgery.

These walks are a gentle stroll around the local park, with trained leaders to ensure you are safe and looked after. Fancy joining us? You do not have to book onto this so just turn up.

Due to the success of our pilot this year, Herts Health Walks has adopted First Steps as a permanent fixture! These walls take place every Tuesday at 10am, meeting at Parkwood Surgery


Membership Data

The Friends of Parkwood Surgery (FPS) Committee has now published its Data Management Policy, and revised the FPS annual membership form, see below.
These documents set out how we will manage your data and what we use your data for, so we comply with the General Data Protection Regulations (GDPR) that come into force in May 2018.
We never share your data with third parties, or even Parkwood Surgery staff.

FPS Data Management Process

FPS Emails

If you are already a member of FPS we will continue to send you our newsletters and updates until September 2018.
To continue receiving our emails, you will need to renew your FPS membership which gives us permission to contact you.
Membership is annual, so you will need to renew each year.
Membership is free, but we respectfully request a £2 donation per household per year – this enables us to fund events such as health talks and purchase equipment for the benefit of the patients of Parkwood Surgery.

If you no longer wish to receive emails from the Friends of Parkwood Surgery, please contact us via our email address (below) to let us know.

How to Join FPS or renew your Membership

• Visit the FPS Committee at the Flu Clinics each September/October, where we can take your membership forms and donations

• Ask for the FPS Membership form at Parkwood Surgery reception and give your completed form to a member of staff

• Download this form, sign it and send a scanned copy to the FPS email address.

FPS Membership Form

Donations can be handed to Parkwood Surgery Reception staff.

Thank you for your ongoing support.

Contact the FPS Committee:

• Via our e-mail address: friendsofparkwooddrive@googlemail.com
• Call the Practice Managers, Colin Neal or Kirsty Day on the normal surgery number 01442 250117.

You can also follow us on Facebook or Twitter
Facebook @FriendsofParkwoodSurgery
Twitter @ParkwoodFriends

We email our newsletter to FPS members on a regular basis, but we have a significant number of delivery failures.
If you are not receiving these emails please confirm your email address to us at friendsofparkwooddrive@googlemail.com or you can do this when you renew your membership in September/October.

Thank you.